Safety, standards and policies

Before Kavana provides any assessment or treatment, Kavana Clinic Ltd will be registered with the Care Quality Commission (CQC), the independent regulator of health care in England, for the regulated activities of treatment of disease, disorder or injury, and diagnostic and screening procedures. Once we're inspected, our registration and rating will be shown on every page of this website, with a link to the full report.

Every clinician's name and professional registration number is published on our About page before they see anyone. You can check them yourself on the official registers:

• Pharmacists General Pharmaceutical Council register
• Doctors General Medical Council register
• Nurses Nursing and Midwifery Council register
• Psychologists and other professions Health and Care Professions Council register

All clinicians have an enhanced DBS check, professional indemnity, and regular clinical supervision.

Before your first appointment we confirm your identity with photo ID, and we check your age and address. At every video appointment we confirm who we're speaking to and where you are, so that if you became unwell during a call we could get help to you.

We ask for your GP's details and your consent to share your assessment report, any diagnosis, and any medicines we prescribe. Keeping your GP informed is part of safe prescribing and is needed for shared care. If you do not consent to us sharing information with your GP, we can still assess you, but we will not start medication. We explain this before you book.

• Assessment first We only prescribe after a full assessment by us, or after reviewing a report from another provider that meets national guidance (NICE NG87).
• Checks before and during treatment Blood pressure, pulse and weight are recorded before starting and at every review. Relevant heart history is checked and, where needed, we ask for an ECG before prescribing.
• Controlled drugs Some ADHD medicines are controlled drugs. These are prescribed for no more than 30 days at a time, on the correct legal prescription form, sent to the pharmacy you choose, and recorded and reconciled every month.
• Reviews are required Prescriptions continue only while reviews and monitoring are up to date.
• Always a clinical decision No fee, membership or plan guarantees a prescription. If medication is not safe or not working, we'll say so and talk through the alternatives.

If we're worried that you or someone else is at risk of harm, we'll act, which may include contacting your GP, emergency services or the local safeguarding team. Where we can, we'll tell you first. Every clinician is trained in safeguarding adults.

If something goes wrong with your care, we'll tell you, apologise, explain what happened and what we're doing about it, and put it in writing. This is our legal duty of candour, and we would do it anyway. Every incident is reviewed so it does not happen again.

We cannot examine you in person, and we cannot respond to emergencies. If an assessment or review shows something that needs to be seen face to face, we'll tell you and help arrange it through your GP. If you need help urgently, contact your GP, call NHS 111, or in an emergency call 999.

Clinical records are kept in a secure UK clinical record system, for at least eight years, in line with the NHS Records Management Code of Practice. You can ask for a copy at any time. How we handle your information is set out in our privacy notice.

You can raise a concern with us at any time through our complaints process. When the clinic is open, you can also share your experience with the Care Quality Commission.